Privacy policy
Last updated: September 9, 2025
Koopha (“Koopha,” “we,” “our,” or “us”) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a trusted shopping experience (the “Services”). Koopha is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
We may collect or process the following categories of personal information depending on how you interact with our Services, where you live, and as permitted by law:
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Contact details (name, billing/shipping address, phone number, email).
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Financial information (credit/debit card details, payment confirmations, transaction information).
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Account information (username, password, preferences, account settings).
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Transaction history (items viewed, purchased, returned, exchanged, or added to your cart).
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Communications with us (customer service inquiries, emails, or other correspondence).
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Device information (IP address, browser type, network details).
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Usage information (how and when you interact with our website, including navigation activity).
How We Collect Personal Information
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Directly from you (when you create an account, place an order, or contact us).
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Automatically through cookies and similar technologies when you use our Services.
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From our service providers (e.g., payment processors, fulfillment and shipping providers).
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From partners or third parties in connection with marketing and advertising.
How We Use Your Personal Information
We may use your personal information to:
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Provide and improve the Services (fulfill orders, process payments, ship products, manage returns, create personalized experiences).
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Marketing and promotions (send special offers, recommendations, and advertising, including personalized ads).
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Security and fraud prevention (authenticate accounts, monitor suspicious activity, secure transactions).
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Communicate with you (customer service, order updates, account notifications).
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Comply with legal obligations (respond to valid requests from authorities or enforce our Terms).
How We Share Personal Information
We may disclose personal information in the following circumstances:
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With Shopify (our e-commerce provider).
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With service providers (payment processors, IT support, shipping and fulfillment partners).
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With marketing partners (to deliver personalized advertising and promotions).
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With affiliates and business partners.
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When required by law, legal process, or regulatory authorities.
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In connection with business transactions (merger, acquisition, restructuring).
Shopify Relationship
Our store is hosted on Shopify, which collects and processes certain personal information. Shopify may use data to provide enhanced services across its platform. For more information about Shopify’s privacy practices, visit the Shopify Privacy Policy.
Children’s Privacy
Our Services are not intended for children under the legal age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal data, please contact us and we will delete it.
Data Security & Retention
We take reasonable measures to safeguard your information, but no system is 100% secure. We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Your Rights & Choices
Depending on where you live, you may have rights to:
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Access or request a copy of your personal information.
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Request corrections or updates.
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Request deletion of your information.
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Request data portability.
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Opt out of targeted advertising or data sharing.
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Manage your marketing preferences (unsubscribe at any time).
If you reside in the EEA or UK, you may also have the right to object to certain processing and to withdraw consent where applicable.
International Transfers
Your personal information may be stored or processed outside your country of residence, including the EEA, UK, or US. Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: